Contact Support
Can't find the answers to your questions on our help pages? Please contact your library or school about your problem or question, and include as much of this information as possible:
About your problem
- Your library card, student ID, or other login
- Titles that are causing problems
- What you did to get the problem(s)
- Any error messages you received (copy and paste, if possible)
- URLs (links) for any error pages you received
About your device
- Make and model of your device (for example, iPhone 5c or Kindle Fire HDX)
- Operating system, if you’re on a computer (for example, Mac OS 10.7 or Windows 7)
- Web browser you’re using (for example, Internet Explorer or Chrome)